HAVE QUESTIONS?

Frequently Asked Questions

What are our shipping destinations?

The Reign's Collection is based in the United States, but we are pleased to offer both domestic and international shipping with additional fees. We strive to deliver our products globally, ensuring you can receive premium hair products no matter where you are.

How long is processing and delivery times?

  • Please allow 7-10 business days for orders to be processed, shipped, and delivered.
  • This timeframe ensures each order undergoes a thorough quality assurance process. For faster delivery, select our expedited shipping option at checkout. While expedited shipping does not guarantee same-day or next-day arrival, it does prioritize your order for shipment immediately after processing, with an estimated delivery within 3-5 business days.

Do you have a local pickup option?

  • Local pickup is available for select items.
  • Please allow up to 1-2 business days for processing. Some items may be eligible for same-day pickup; however, we recommend reaching out via email or text at (954)-451-1614 during business hours prior to purchasing to confirm availability.

Refund & Return Policy

At The Reign's Collection, our Refund and Return
Policy is straightforward and strict: all sales are final—we do not
offer refunds, returns, or exchanges under any circumstances. Each product
undergoes a rigorous quality assurance process to ensure top quality. Once an
order is processed (typically the next business day), it is considered final
and non-refundable. Refunds will only be issued in the unlikely event of an
error on behalf of The Reign's Collection.

View our refund policy section for additional details.